Privacy Policy

1. Scope

This Privacy Policy explains how Total Wellness Performance collects, uses, discloses, and protects personal information when you visit totalwellnessperformance.com, place an order, contact us, subscribe to marketing, or otherwise interact with us. It does not govern third-party websites or services.

2. Information We Collect

• Identifiers and contact data: name, billing and shipping address, email address, telephone number, and account identifiers.
• Order and payment data: products, transaction amounts, subscription status, returns, refunds, and limited payment-related information. Payment-card details may be processed directly by payment providers.
• Customer-service data: communications, requests, survey responses, reviews, and supporting documents you provide.
• Device and usage data: IP address, browser, device, operating system, referring pages, interactions, approximate location derived from IP, cookie identifiers, and security logs.
• Marketing data: preferences, consent records, promotion engagement, and inferences about interests where permitted.
• Information from others: service providers, affiliates, fraud-prevention partners, analytics providers, advertising partners, public sources, and other parties where permitted by law.

3. How We Collect Information

We collect information directly from you; automatically through cookies, pixels, logs, and similar technology; from providers that support payments, fulfillment, analytics, advertising, fraud prevention, and customer service; and from other lawful sources.

4. How We Use Information

• process orders, payments, shipments, returns, refunds, and subscriptions;
• provide customer support and service communications;
• operate, secure, troubleshoot, personalize, and improve the Website and products;
• detect and prevent fraud, abuse, security incidents, and unlawful activity;
• measure performance and understand customer and Website activity;
• send marketing where consent or another lawful basis exists, and honor opt-outs;
• comply with law, enforce agreements, and establish or defend legal claims; and
• complete a corporate transaction such as a merger, financing, acquisition, or sale of assets.

5. Cookies, Analytics, and Advertising

We and our providers may use cookies, pixels, local storage, and similar technologies for essential functions, security, preferences, analytics, and advertising. Available controls may include browser settings, a cookie-preference tool, device settings, and industry opt-out tools. Blocking some technologies may affect Website functionality.

6. How We Disclose Information

We may disclose personal information to payment processors, fulfillment and shipping providers, hosting and IT vendors, analytics and advertising providers, customer-service vendors, professional advisers, insurers, corporate affiliates, fraud-prevention providers, and government or legal authorities. We may also disclose information in connection with a business transaction, with your direction or consent, or as otherwise permitted by law.

Total Wellness Performance does not sell personal information or share personal information for cross-context behavioral advertising.

7. Payments

Payment information is transmitted using security measures appropriate to the transaction and is generally processed by third-party payment providers. We use payment-related information to complete transactions, prevent fraud, manage disputes, and comply with legal and card-network obligations. No method of transmission or storage is completely secure.

8. Marketing Email

You may unsubscribe from marketing email using the link in the message or by contacting [email protected]. Transactional messages concerning orders, subscriptions, security, customer service, or policy changes may continue.

9. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described, including order fulfillment, customer service, tax and accounting, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by data type and obligation. We use administrative, technical, and physical safeguards designed to protect information, but no security system is guaranteed.

10. Children

The Website is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor provided personal information, contact us so we can take appropriate action.

11. Your Privacy Choices and Rights

Depending on where you live, you may have rights to know or access personal information; correct inaccuracies; delete information; obtain a portable copy; opt out of targeted advertising, sale, sharing, or certain profiling; limit certain uses of sensitive information; withdraw consent; and appeal a decision. We will not unlawfully discriminate against you for exercising a right.

Submit a request at [email protected] or (877) 462-7588. We may verify identity and authority before acting. Authorized agents must provide proof of authorization. We may retain limited records of requests as required by law.

12. International Visitors

Information may be processed in the United States and other countries where we or our service providers operate. Where required, we use lawful safeguards for international data transfers.

13. Third-Party Privacy Practices

Third-party links, platforms, payment services, carriers, and advertising services operate under their own privacy policies. Review those policies before providing information. We are not responsible for third-party practices except as required by law.

14. Privacy Policy Changes

We may update this Privacy Policy. The effective date above shows when it was last revised. We will provide additional notice of material changes when required by law.

Contact Information

15. Contact Us